🌟 General Questions

1. What kind of stained glass products do you offer?
We create handcrafted stained glass art including sun catchers, panels, ornaments, home décor, and custom pieces.

2. Where are you based?
We are based in Corning, New York, but we offer online sales and travel for pop-up events.

3. Do you take custom orders?
Yes! We love custom work. Custom orders start at $150, plus $25 per drawing/ edit to develop a pattern and color choices. Please visit our Contact Us page to get started.

🛍️ Online Orders & Shipping

4. How do I place an order online?
Just head to our Store page, add your items to the cart, and follow the checkout process.

5. What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay.

6. Do you ship internationally?
Currently, we ship within the United State; however, we may accommodate international orders on request—just contact us!

7. How long does shipping take?
Orders typically ship within 3–5 business days. Custom orders may take 3-4 weeks or more, depending on complexity.

8. What if my piece arrives damaged?
Please contact us within 48 hours of receiving your item with photos, and we’ll work to resolve it ASAP.

🧑‍🎨 Stained Glass Classes

9. What types of stained glass classes do you offer?
We offer beginner-friendly workshops, intermediate technique sessions, and private lessons.

10. Where do your classes take place?
Classes are held in-person at partner venues/pop-ups. See our Events page for an updated list.

11. Do I need any experience to join a class?
No experience is needed for beginner classes! We provide all materials and safety gear. If you wear reading glasses, we recommend bringing them to our classes. The work is up-close and requires hand/ eye coordination.

12. What is the age requirement for your classes?
Participants must be 13+ due to the use of sharp tools and soldering equipment.

13. How do I book a class?
Visit our Events page to view upcoming sessions and register.

🎪 Pop-Up Events & Markets

14. Where can I find you at local markets?
Follow us on Instagram or check our Events Page for upcoming pop-ups and artisan markets.

15. Can I buy your products in person at these events?
Yes! We bring a selection of our stained glass pieces to each event, including exclusive designs.

16. Do you offer on-site customizations or repairs at events?
We typically don’t offer on-site services, but we’re happy to take custom or repair requests for follow-up.

🧼 Care & Maintenance

17. How do I clean and care for my stained glass piece?
Gently wipe with a soft, damp cloth. Avoid harsh chemicals. We include care instructions with each order.

18. Can stained glass be displayed outdoors?
Some pieces can be placed outdoors in protected areas, but prolonged exposure to the elements may damage them.

📩 Other Questions

19. Do you offer gift cards?
Yes, we offer digital gift cards that can be used for products or classes. Find them on Store page.

20. How can I contact you?
You can reach us through our Contact Us page or message us on social media.